// WhatsApp Agent Platform

The applied-AI engine that powers Vibranty.

Bot Studio, operator inbox, flow builder with AI-generate, RAG knowledge base, real integrations — the full stack that ships agents executing real actions on WhatsApp. The same engine drives every bespoke engagement.

Get started freeSee a live demo

Bot Studio

From template to live bot.

Six steps from picking a vertical template to publishing the bot on WhatsApp. Every screen is built so a non-technical operator can ship without writing prompts.

  1. 01

    Template gallery

    Pick a vertical template — medical, food, commerce. Each ships preloaded with intent classifiers, vertical tools, and a baseline knowledge base.

  2. 02

    Intake wizard

    A guided wizard captures the essentials: business hours, professionals, menu, catalog. Self-serve or initialized by a Vibranty operator.

  3. 03

    AI-assisted draft

    The platform generates the first draft — system prompt, knowledge ingestion, flow graph. Editable in plain natural language: "after booking, also send a 24h reminder."

  4. 04

    Playground

    Chat with the draft in a sandboxed environment. See every tool call, retrieval, and confidence score side-by-side with the conversation.

  5. 05

    Shareable preview

    Generate a `/preview/<token>` URL or a QR to a sandbox WhatsApp number. The client browses the bot with their own branding — not Vibranty’s — before publishing.

  6. 06

    Publish

    One click promotes the draft to production against the client’s real WhatsApp number. The previous version is versioned, not overwritten — rollback is instant.

Operator inbox

Three panes. Zero context-switching.

A real-time inbox for Vibranty operators. The bot owns most conversations end-to-end; the inbox is where humans take over when the bot pauses or the customer explicitly asks for a person.

  • Left pane — conversation list with filters (assigned, unassigned, waiting handoff, escalated), search, and bulk actions.
  • Center pane — full WhatsApp thread with media, voice notes, and timeline. Every bot turn is annotated with the tools it called and the knowledge chunks it cited.
  • Right pane — customer sidebar with business data (last order, appointment history, CRM tags) and a reasoning panel that shows the bot’s confidence per turn.

Flow builder

Free-LLM by default, rails on intent.

The bot runs in free-form LLM + RAG mode by default. An intent classifier routes critical-action intents — book, order, capture payment, escalate — into deterministic rail flows. You describe the flow in natural language; the builder compiles it into an editable graph.

AI-generate flow

"After a customer asks for an appointment, ask for the speciality, then check the calendar for the next three slots, then confirm." → editable flow graph.

  • Message + capture

    Bot sends a message and captures the customer’s reply into a typed variable. Validation rules live next to the prompt.

  • Tool call

    Invokes a real integration — calendar, CRM, payment, internal API. Inputs and outputs are typed; failures route to a fallback branch.

  • Branch

    Routes the conversation by intent, variable value, or tool result. Default branches are always defined; no silent dead-ends.

  • Free-LLM + handoff

    Falls back to free-form LLM + RAG with a handoff trigger after N low-confidence turns or on explicit customer request.

Knowledge base + RAG

Real retrieval. Stack visible.

Upload PDFs, DOCX, sheets, URLs, or hand-author Q&A. Every source is chunked, embedded, indexed, and retrieved with a reranker before the bot answers. Citations are stored per turn so an operator can audit any reply.

  1. Ingest

    PDF · DOCX · sheets · URLs · manual Q&A

  2. Chunk

    Layout-aware chunking with overlap, sized for the embedding window

  3. Embed

    OpenAI text-embedding-3-large (1536-dim, English+Spanish)

  4. Store

    Qdrant — per-workspace collection, HNSW index

  5. Rerank

    Cross-encoder reranker over the top-K candidates before passing to the LLM

  6. Cite

    Operator-only citations attached to every turn — auditable end-to-end

Real integrations

Google Calendar. Real OAuth. No mocks.

The medical vertical ships with Google Calendar integration out of the box. The bot books, reschedules, and cancels appointments against the clinic’s real calendar — no spreadsheet middle layer, no notification-only fallback.

  • calendar_book

    Looks up the next available slot for a given practitioner, books the appointment, and writes the patient’s name + reason into the event.

  • calendar_reschedule

    Finds the active appointment by patient identifier, frees the original slot, and books the new one atomically.

  • calendar_cancel

    Cancels an upcoming appointment and sends the confirmation back through WhatsApp. The freed slot is immediately available to other patients.

Same tool-call contract for food (POS, dispatch) and commerce (catalog, WMS) verticals — connectors ship as the verticals go live.

Vertical templates

One engine. Three verticals shipping.

Each vertical is a template on top of the shared engine — same Bot Studio, same inbox, different intents and tool packs.

  • Medical

    Clinics and private practices

    Appointment booking, reminders, basic triage. Calendar integration out of the box.

    Try the medical demo

  • Food

    Restaurants and delivery

    Menu, ordering, table reservations, delivery zones. Live order capture without a human in the loop.

    Try the food demo

  • Commerce

    Online and offline shops

    Catalog, stock lookup, order tracking, after-sales support. Escalations carry the full conversation.

    Try the commerce demo

Try the engine. Free for seven days.

Pick a vertical, walk through Bot Studio, and ship a real bot on a sandbox WhatsApp number. No credit card, no sales call until you ask for one.

Get started freeSee a live demo