Data Deletion

1. Who can request deletion

• End Users who chatted with a bot operated by Vibranty.
• SMB Customers who contracted the service.
• Visitors of vibranty.co whose data we collected (forms, signup).
• Duly authorized legal representatives.

2. How to request deletion

Send an email to hola@vibranty.co with the subject "Data deletion" and the following information:

• Your full name.
• A valid ID (national ID, passport, or other) so we can verify your identity.
• The phone number or email you used to interact with Vibranty.
• A short description of the data you want deleted (or "all data").
• If you interacted with a specific Customer’s bot, mention it so we can coordinate.

3. Automated request from Meta / Facebook

If you reached this page from the Facebook / Instagram panel after disconnecting the Vibranty app, your request is processed automatically through our endpoint:

• Meta callback endpoint: https://api.vibranty.co/meta/data-deletion

You will receive a confirmation code from the system so you can check the status of the request.

4. What we delete

• Messages exchanged between your number and the bot.
• Associated attachments (images, audios, documents).
• Derived data: classified intent, knowledge-base retrievals, tool calls.
• Your End User profile inside the bot (name, preferences, appointment / order history).
• Customer account data if you are the account holder and request closure.

5. What we retain by legal obligation

Even after a deletion request, we retain certain data for the minimum time required by law:

• Accounting and electronic-invoicing supporting documents for the Customer: 10 years (Colombian tax law).
• Data needed to defend rights in pending judicial or administrative proceedings.
• Pseudonymized security logs: up to 12 months.
• Records of the deletion request itself, for compliance purposes.

These records are kept isolated, with restricted access, and are deleted at the end of the legal retention period.

6. Response time

We answer every request within a maximum of 15 business days from receipt, in line with art. 14 of Colombian Law 1581/2012 and Decree 1377/2013. In complex cases we may extend the deadline by up to 8 additional business days with prior notice.

Logical deletion is executed immediately. Hard deletion from backups and cold storage is completed within 90 days of the request.

7. If you are not satisfied

If you believe your request was not handled correctly, you can file a complaint with:

• Colombia: Superintendencia de Industria y Comercio (SIC) — sic.gov.co.
• Brazil: Autoridade Nacional de Proteção de Dados (ANPD) — gov.br/anpd.
• Argentina: Agencia de Acceso a la Información Pública (AAIP) — argentina.gob.ar/aaip.
• Mexico: Instituto Nacional de Transparencia (INAI) — inai.org.mx.

8. Contact

To start a deletion request or resolve questions about this process: